HSBC employees – Clarke Dsouza, Mr. Sandeep, Sabry Ali, and his team – collude and connive with fraudsters to siphon money from HSBC credit card no. 5120 4299 9083 8281 belonging to Mr. Bobby Mohanty, businessman, HNI, diplomat, and philanthropist.
A police FIR to that eƯect has been lodged at Juhu Police Station, copy attached, demonstrating the unauthorized international transaction of Rs. 4,59,313.08/- debited on 08/10/2025 at 13:26 hrs (IDR 8,54,05,927/- to Quickbill, Jakarta) from his HSBC credit card no. 5120 4299 9083 8281.
At the time of the transaction, Mr. Mohanty was onboard a Delhi–Mumbai flight (Flight No. AI2951 scheduled to depart at 13:15 hrs). The transaction was immediately reported to the bank by his wife, Mrs. Sanghamitra Mohanty, upon receipt of the email alert, and subsequently reconfirmed by Mr. Bobby Mohanty upon landing, with clear instructions to block the transaction to Ms. Nausheen, Mr. Clarke, and Mr. Sandeep of HSBC, who in turn confirmed execution but did not act. We suspect this act as a deliberate move.
Despite timely reporting and the suspicious nature of a high-value international transaction, the bank failed to verify, flag, or halt the transaction, which is alleged to be deliberate.
After repeated letters and correspondence, HSBC Bank reversed 50% of the transaction amounting to Rs. 2,29,656.54/-, which is a clear admission of the client’s credit card data compromise, raising serious cybersecurity concerns.
Further, questions arise regarding the adequacy of the bank’s security systems, their mechanisms for detecting suspicious transactions, and the failure to promptly inform and coordinate with the cardholder before transferring a substantial amount to a foreign country, especially after the transaction had already been reported, raising serious integrity concerns regarding its employees, all connected in the correspondence loop, including Mr. Hitendra Dave, CEO, and Mr. Sandeep Batra, Head of Personal Banking. The possibility of internal involvement and collusion of employees with external fraudsters cannot be ruled out and warrants an independent and thorough investigation from every quarter.
It is noted that the roles of the Branch Head, Relationship Manager, and Principal Nodal OƯicer are under serious scrutiny as regards their involvement. It is further stated that despite escalation to senior leadership, including Mr. Sandeep Batra (Head of Personal Banking) and Mr. Hitendra Dave (CEO, HSBC India), no responsible response has been received to date, reflecting serious sincerity and accountability.
lapses in the HSBC system. On the contrary, HSBC Bank is harassing Mr. Bobby Mohanty with undue and unnecessary finance charges and penalties for transactions not executed, which tantamount to tarnishing Mr. Mohanty’s CIBIL score credentials. It is also alleged that the bank’s insurance partner, ICICI Lombard, is also hand in glove in the entire gamut of activity, as evident from their high- handedness and irresponsible response in the credit card claim process.
Serious correspondence has been made to the RBI Ombudsman and the RBI Governor, but all in vain, with the Ombudsman’s replies being laughable, misplaced, and erratic, without any substance, reflecting the shallowness in the scheme of things.
It is reiterated that the transaction is wholly unauthorized. Despite this, the bank has proceeded to wrongfully fasten liability upon the cardholder, including the levy of finance charges on the disputed amount, and has further issued threats of adverse reporting to CIBIL in the event of non-payment. Such actions are criminal in nature and unjustified, leading to harassment and defamation in terms of Mr. Mohanty’s reputation, which is crystal clear and devoid of any blemishes to date.
The system needs to be taken to task and rectified so that innocent Indian customers are not victimized by the dubious acts of HSBC Bank employees. All supporting documentary evidence are attached in the mail for your reference.
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